FAQ
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Shenzhen Rooder Technology Co.,Ltd.
E-mail: rooder@rooderchina.com
Skype: rooderchina
Tel: +86 755 23352562
Fax: +86 755 23352562
whatsapp/mobile phone: +8613632905138
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FAQ
Warranty

The concept of our after service is efficient, professional, satisfied.
Our aim is that every customer made order without any after service worry.


1. We supply
6 months free repair for motor, 12 months free repair for motherboard. It will start from the time you receive it.


2. Return policy: Buyer can send the defective motherboard or motor back to our factory for free repair but it must meet following condition:

a. In the first 2 months (1-2 month from received product), buyer pays shipping to China and we pay return by China Post, if buyer want us to ship out via DHL, Fedex, TNT etc, need pay the difference.
b. In the 3rd month-12th month, buyer pays for round shipping cost.
c. If it is not the product`s problem, our engineers will check carefully and give the result and then we will pack and resend to buyer but buyer must pay burden of all expense.